Shipping & Delivery:
Free standard shipping on ALL ORDERS shipped within the
In general, your order will be delivered by a third-party provider (e.g.
FedEx, UPS, or USPS) to your doorstep to the address you have given. Depending
on the workload of the shipping company, shipping takes 5-15 working days. *
Please be noted that all information regarding the shipping duration is
estimated. We cannot guarantee that your order will arrive on a specific day.
After the package has been shipped, we will send you the tracking number so
that you can track the package. On the website of the responsible shipping
company, you can check the shipping status and, if necessary, set delivery
Notes: At present, we only ship to the continental US,
Alaska, Guam, Hawaii, Puerto Rico are excluded. And we do not ship to FPO,
APO, DPO, and PO Box addresses.
Return & Exchanges:
We offer a 30-Day Money Back Guarantee. Please note that products must be
returned in the original packaging and shipped within 30 days of delivery or
40 days of purchase. You will only need to pay the return shipping fees.
Please send us an email to notify us once you ship back the product. Your
order number and reason for the product return must be included in the email
(photos attached if necessary).
A full refund will be applied after the refund/order cancellation request is
received via email by our customer care department and the product is returned
to us. In the event that you receive defective, incorrect or incomplete
merchandise, please contact us right away so we can make it right.
For faster assistance with a return or exchange claim, please email us with
your order number, contact information and photos documenting damages (if
applicable). Please retain all items and packaging materials until your claim
If your replacement item is back-ordered or out of stock, we’ll notify you as
soon as we have the estimated arrival date, or we may work with you to suggest
a suitable replacement.
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