Returns & Refunds
All items can be returned for any reason within 30 days since purchase dateand will receive a full refund as long as the item is returned in its original product packaging and all accessories from its original shipment are included.
All returns must be shipped back to the Sundale Outdoor Warehouse at the customer’s expense. If the reason for return is a result of an error by Sundale Outdoor, then Sundale Outdoor will provide a pre-paid shipping label via email. Boxes for return shipping will not be provided by Sundale Outdoor, and is the customer’s responsibility to either use the original shipping boxes or purchase new boxes.
Pictures may be required for some returns to ensure an item is not damaged prior to its return. Items returned are not considered undamaged until they are received by Sundale Outdoor and verified as such. All damages to items are the customer’s responsibility until the item has been received by and acknowledge by Sundale Outdoor as undamaged.
Replacement or Refund of Defective or Damaged Item
Defective or damaged products can only be exchanged for the same product, or the purchase price will be refunded back to your original payment method. Defective products may only be returned within 30 days of purchase date.
All returns outside of 30 days are outside of warranty coverage. If an item is received damaged, customer service must be contacted within 7 days of delivery. All items that become defective with their 30 day warranty period are eligible for either full item replacement, replacement of defective parts, or partial refund at the discretion of Sundale Outdoor.
All defective items don’t need to be sent back to Sundale Outdoor unless otherwise stated from Sundale Outdoor. Once your return is processed and is verified to meet the criteria above regarding damages and/or defective, pictures must be provided, your refund or replacement will be processed. How quickly replacement items ship out depends on product availability. Unauthorized returns may not be accepted.
Additional Return Policy Information
Address changes or corrections will not be accommodated after order processing. All items will be shipped to address provided at the time of purchase. As to replacements, Sundale Outdoor will not make any address changes unless customers ask Sundale Outdoor to change.
Customer Service Hours
Sundale Outdoor’s Customer Service department is open throughout the year.
All emails will be responsed within 24 hours.