We're always working to ship your order as quickly as possible. Once your order is placed, you'll receive an order confirmation email. When your order ships, you'll receive a shipping confirmation email with your tracking details.
Hawaii & Alaska:We currently do not offer shipping to Hawaii or Alaska.
In the US, in-stock items typically ship within three business days after an order is placed, unless otherwise noted on the product's page. Check out the item's product page for the most up-to-date shipping information.
Delivery times will vary depending on where you live. Use our map below to get a delivery estimate for your area. We do not offer expedited shipping at this time.
*Special circumstances such as a high volume of orders, new product releases, or restock days may lead to longer shipping times. If this is the case, we will note it on the product page and send a follow-up reminder via email.
Shipping is free in US for all bikes, and most accessories* purchased with a bike. Accessories purchased separately from a bike, and replacement parts not covered under warranty, will be charged a shipping fee.
Model versions can only be shipped within their respective countries. For example, US ebike models can only be shipped within the contiguous US and cannot be shipped to Canada or Europe.
Our bikes are carefully packaged with ease-of-transport and protection in mind. Shipping is offered through FedEx Ground and UPS for bikes, and we may use DHL/USPS for items smaller than a bike. Once your item ships, you will be emailed a tracking number so you can track your package.
Addresses to Which We Ship.
We ship to addresses in the 48 continental U.S. states and the U.S. territories of Guam and Puerto Rico as well as APO/FPO/DPO addresses, plus all provinces in Canada. Orders ship from Ontario, California, USA.
Refused Shipments – Flat Fee.
If you refuse delivery of an order that you asked us to ship to you, we reserve the right to charge a flat fee of $120 to partially cover our shipping costs. We cannot change, intercept, or cancel orders that have already shipped. If you refuse delivery, we will treat your order as a return if it arrives back to us and issue a refund for the purchase price via your original payment method, less $120.